<h1>Contact</h1>
<h2>Email</h2>
<p>Write to <a href="mailto:support@ukedl.com">support@ukedl.com</a>.</p>
<h2>Support hours</h2>
<p>Weekdays 9:00–17:00 US Pacific. Event-day coverage is best-effort.</p>
<p>We do <strong>not</strong> promise 24/7 live human support. On event days we provide <strong>best-effort</strong> assistance during support hours. For urgent incident updates, email <a href="mailto:support@ukedl.com">support@ukedl.com</a>.</p>
<h2>What to include</h2>
<ul>
<li>Your organization or event name (if relevant)</li>
<li>Whether the event is live today</li>
<li>Steps to reproduce and screenshots when useful</li>
</ul>
<p>A fuller help center with search and an in-app assistant is planned (Phase S1).</p>

# Contact

## Email

Write to [support@ukedl.com](mailto:support@ukedl.com).

## Support hours

Weekdays 9:00–17:00 US Pacific. Event-day coverage is best-effort.

We do **not** promise 24/7 live human support. On event days we provide **best-effort** assistance during support hours. For urgent incident updates, email [support@ukedl.com](mailto:support@ukedl.com).

## What to include

- Your organization or event name (if relevant)
- Whether the event is live today
- Steps to reproduce and screenshots when useful

A fuller help center with search and an in-app assistant is planned (Phase S1).


How to reach support — email and honest support hours.