Terms of Service
1. Agreement
By creating an account or using UKEDL, you agree to these Terms. If you use the service on behalf of an organization, you represent that you have authority to bind that organization.
2. The service
UKEDL provides event workspace software (scheduling, attendee tools, organizer features, and related AI-assisted drafting tools). Features depend on your plan and on per-event settings you configure. We may change or discontinue features with reasonable notice where practical.
3. Accounts and organizers
You are responsible for safeguarding credentials and for activity under your account. Organizers are responsible for the events they create, the content they publish, and the attendees they invite. You must not abuse the service, probe others' data, or violate applicable law.
4. Plans, billing, and merchant of record
Paid plans are billed through our merchant of record (Lemon Squeezy). Taxes and refunds follow their checkout and policies. Public pricing is listed at /pricing. Hitting a plan limit shows an upgrade prompt; we do not silently fail critical actions.
5. Support hours and event-day policy
Support hours: Weekdays 9:00–17:00 US Pacific. Event-day coverage is best-effort.
We do not promise 24/7 live human support. On event days we provide best-effort assistance during support hours, plus automated resilience (status page, read-only degradation when available). For live incidents, check https://status.ukedl.com and email support@ukedl.com.
6. Acceptable use and AI features
AI features draft content for your review. You remain responsible for what you publish or send. Do not use the service to spam attendees, scrape personal data, or circumvent security or plan limits.
7. Data, privacy, and roles
Our Privacy Policy describes how we process personal data. For attendee data inside an event, the organizer is typically the controller and UKEDL (sole proprietorship; entity formation pending) is the processor — see the privacy policy for details.
8. Intellectual property
We own UKEDL and its software. You retain rights to content you upload. You grant us a limited license to host and process that content solely to operate the service.
9. Disclaimers and limitation of liability
The service is provided "as is" to the extent permitted by law. We do not warrant uninterrupted or error-free operation. To the maximum extent permitted by law, our aggregate liability arising from these Terms is limited to the fees you paid us for the service in the twelve months before the claim (or USD $100 if you are on a free plan).
10. Termination
You may stop using the service at any time. We may suspend or terminate accounts that breach these Terms or create risk to the service or other users. Export and deletion rights are described in the Privacy Policy and in-product account tools.
11. Changes
We may update these Terms. Material changes will be posted on this page with an updated date. Continued use after the effective date constitutes acceptance.
12. Contact
UKEDL (sole proprietorship; entity formation pending)
ukedl.com
support@ukedl.com